Our Billing & Shipping Policies

 

 

Wallpaper/Fabric Color, Style & Description Disclaimer

WallpaperWarehouse.com LLC does not warrant the accuracy of its product through product descriptions, color and style categories. Computer monitors, mobile devices and video screens may give slightly different color representations of the actual product. The color, style and product descriptions shown on WallpaperWarehouse.com do not necessarily reflect 100% accuracy, but will be very close. In order to ensure the complete accuracy of a product, we recommend purchasing samples.  

 

 

Shipping & Delivery

Wallpaper Warehouse offers free ground shipping on all orders in the Continental United States. Handling fee of $7.95 will be charged on all orders excluding samples. Samples are charged $4.95 flat fee.  Customers from Hawaii and Alaska will be contacted within 24 to 48 hours regarding special shipping rates. A typical order with ground shipping will be received within 5-10 business days once the order is processed. Sample orders are mailed USPS and may take 10 to 12 business days to receive once the order is processed. 3Day Select, 2ndDay and Overnight shipping options are available upon checkout with additional rates applied. Most orders are shipped from Manufacturer. The (Warehouse) is closed on major holidays and weekends, no orders will be shipped or delivered on those days unless you contact Customer Service (1-866-814-9672)for Saturday delivery rates.

 

Most orders through Wallpaper Warehouse are processed within 24-48 hours from the time your order is placed. We will contact the buyer within that time frame with information on any items that are not readily available, on back order or out of stock. Wallpaper Warehouse is not responsible for lost/stolen packages. Tracking information is emailed and it is the customers responsibility to track their package. Missing packages will be replaced NOT refunded pending on the outcome of a courier investigation. 

 

Privacy & Security

Wallpaper Warehouse does not share any customer data or information outside of the company except when necessary to ship products to you and to complete credit card transactions. Additionally, confidential information, such as your credit card, is deleted from our systems once your transaction with us is complete. Email addresses are protected and not shared with any outside agencies. We occasionally send out email campaigns to our customers in order to notify you of special sales and promotions we are running. You may always opt-out of these by emailing an opt-out request to: info@wallpaperwarehouse.com

 

Billing & Payment

There are three easy ways to pay for your order:

 

 

Wallcovering Returns & Replacements 

All products purchased through WallpaperWarehouse.com are guaranteed free of defects and relative problems. Any item(s) that you deem damaged or defective will be replaced or refunded upon your request, provided a physical return of the product or photos of the damaged product are provided at the manufacturers request within 10 business days of having received your order. Notification of all other returns needs to be made within 60 days of having received your order. All wallcovering returns are subject to a 20% restocking fee plus freight based upon manufacturer rates, (due to wallcovering is produced in batches and dye lots). If you are in need of more wallcovering that was previously placed please contact Customer Service (1-866-814-9672) and we will do our best to fulfill order request with same batch or dye lot of original purchase. Wallpaper Warehouse is not responsible for lost/stolen packages. Tracking information is emailed and it is the customers responsibility to track their package. Missing packages will be replaced NOT refunded pending on the outcome of a courier investigation. 

 

Samples are non-refundable.

Items without original packaging are non-refundable (Unopened).

Case priced wallpaper and borders are non-refundable.

54" inch Commercial goods are non-refundable.

Close Out wallcovering are non-refundable.

Shipping charges and handling fees for returned merchandise are non-refundable.

Fabric Returns & Replacements 

No merchandise will be accepted for returns unless an Authorized Return Service Label (A.R.S.) has been issued. A request for an A.R.S. label must be made within 30 days of the received product date and merchandise must be in our possession within 30 days of the date on A.R.S. label.

No returns accepted on upholstery fabric or trim under 6 yards.

No returns accepted on drapery fabric under 10 yards.

All fabric returns are subject to a 20% restocking fee plus freight based upon manufacturer rates, (due to fabric being produced in batches and dye lots).

Samples are non-refundable.

Close Out fabrics are non-refundable.

 

Please allow 10 to 15 business days for returns to be inspected and credited once received.

To start a return or report damaged and defective goods please contact:info@wallpaperwarehouse.com or call

Customer Service (1-866-814-9672)