HOW DO I PAY?
Customers may pay for their orders online with Visa, MasterCard, Discover, American Express, Shop Pay, PayPal, Google Pay or by calling customer service at 1-866-814-9672.
HOW LONG DOES DELIVERY TAKE?
Orders are processed within 24-48 hours from the time you placed your order. A typical order with ground shipping will be received by the customer within 5-10 business days from the date the order is processed. Sample orders are mailed USPS and may take 10 - 12 business days to receive from the date the order is processed. Rush options may be available at checkout for in stock patterns.
HOW MUCH IS THE SHIPPING?
Wallpaper Warehouse offers free ground shipping on all orders in the continental United States. Customers from Hawaii and Alaska will be contacted within 24 to 48 hours regarding special shipping rates. Rush shipping rates are based on the weight of package and are calculated at checkout.
HOW IS WALLPAPER SOLD?
Regular pre-pasted and unpasted wallpapers are priced and sold by the double roll bolt which is equal to 2 single rolls put together on one spool. Commercial grade wallpapers are priced and sold by the yard. Peel & Stick wallpaper is sold by single roll units.
CAN I RETURN MY ORDER?
Customers can return unopened rolls within 60 days of receiving. All returns are subject to a 10% restocking fee plus freight. If a new order is placed for equal or great value we will exchange your order and waive the restocking fee as a curtesy. Please note Brewster Eijffinger patterns are not returnable as they are special order patterns that ship from Holland. Samples, Close-Out and Commercial wallpapers are also not returnable. Samples are recommended prior to ordering to ensure you are happy with the color and texture as we are not able to guarantee true coloring.
WHEN WILL I RECEIVE MY REFUND?
Please allow 10 to 15 business days for returns to be inspected and credited once received.
CAN I ORDER SAMPLES?
Yes. Small samples are available for $6 and typically arrive within 10-12 business days. Large samples may be available depending on the manufacturer for $12 and typically arrive within 1-2 weeks.
CAN I WALLPAPER OVER WALLPAPER?
It is not recommended. The new wallpaper can weaken the adhesive layer on the old wallpaper which can cause the original bond to fail. This could cause the entire wallcovering to peel, come off or even bubble.
CAN I WALLPAPER OVER A TEXTURED WALL?
It is not recommended to wallpaper over a texture more than that of an orange peel. Any texture can show through to your new paper. It is best to smooth your wall before hanging.
WHAT IS A PATTERN MATCH AND REPEAT?
The pattern match is the place where the pattern design matches at the seams. The repeat is the distance between the recurrence of the pattern. Random match is the easiest and will line up randomly at the seams with no specific match. A straight match starts over at the ceiling line. The design has to match the strips on either side which will result in a horizontal pattern sequence. A drop match needs to be aligned both horizontally and vertically on both sides. The pattern design lines up at the ceiling line with every other strip. It will create a diagonal pattern sequence instead of a horizontal pattern sequence.
DO I NEED TO PRIME THE WALL?
It is strongly recommended to prime the wall prior to hanging wallcovering. Primer makes an ideal surface for your wallpaper to stick to and will help with the removal process if you decide to redecorate down the road.
CAN I WALLPAPER IN A BATHROOM?
Most wallpaper patterns can be used in bathrooms. They are more durable, breathable and offer some resistance to water and steam which makes them ideal for any room in your home including bathrooms, laundry rooms and kitchens. Patterns not recommended for bathrooms with a lot of moisture and humidity are Peel & Sticks and Grasscloth/Natural Fiber Wallpaper.
WHAT IS BOOKING AND FOLDING?
Booking and folding is when you fold the paper into itself past-to-paste. This will allow the paste to activate and the paper to expand and relax prior to applying to the wall.
DO YOU SHIP OUTSIDE THE UNITED STATES?
No, our manufacturers do not ship outside the U.S. as we are a U.S. based account.
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